Remiton is an instant money transfer service that allows users to send money from their bank accounts, payment cards, and cash to receivers' bank accounts, payment cards, and cash payout points located in different countries.

Yes, we use industry-standard security measures to protect your information and ensure that your transactions are safe and secure.

Yes, Remiton allows you to send money internationally to over 190 countries.

Some countries may have restrictions or limitations on the types of payment methods or receivers that can be used.

Fees depend on the amount of money you are sending, the countries involved, and the payment method you choose.

You can see a complete list of our fees on our website or mobile app.

To use Remiton, sign up for an account on our website or mobile app and follow the prompts to complete a transaction. You can send money from your bank account, payment card, or cash, and choose how your recipient will receive the funds (e.g. bank transfer, cash payout, etc.).

If you need help with your Remiton transaction, you can contact our customer support team through our website or mobile app. Our team is available 24/7 to assist you with any questions or issues you may have.

To send money to a cash payout point, select the option to send money to a cash payout point during the transaction process, and enter the recipient's name and contact information.

The recipient will receive a notification or email when the funds are available for pickup at a designated cash payout point.

To send money to a bank account, select the option to send money to a bank account during the transaction process, and enter the recipient's name, contact information, and bank account details.

The recipient will receive a notification or email when the funds are available in their bank account.

To send money to a payment card, select the option to send money to a payment card during the transaction process, and enter the recipient's name, contact information, and payment card details.

The recipient will receive a notification or email when the funds are available on their payment card.

To send money to a payment method chosen by the recipient, select the option to send money to a payment method chosen by the recipient during the transaction process, and enter the recipient's name and contact information.

The recipient will receive a notification or email with a unique reference code, which they can use to claim the funds through their Remiton

To cancel a transaction sent from bank account, you will need to contact our customer support team through our website or mobile app as soon as possible. If the transaction has not yet been finalized, you can cancel from website or app (cancel button will be available for you).

If the transaction has already been completed, we may not be able to cancel it, but we will do our best to assist you with any issues you are experiencing. Please note that if you have already provided the full amount for the transaction, it may not be possible to cancel the transaction or obtain a refund.

If you have sent a transaction with Remiton and would like to cancel it, you will need to contact our customer support team as soon as possible. If the transaction has not yet been completed, we may be able to cancel it for you. However, once the transaction has been completed and the funds have been transferred to the recipient, it is not generally possible to reverse the transaction or obtain a refund.

If you are experiencing issues with a completed transaction, such as if the recipient did not receive the funds or if you have encountered any other problems, you can contact our customer support team for further assistance. They may be able to help you resolve the issue or provide further information on your options.

There could be several reasons why a card transfer with Remiton has failed or was declined. Some possible reasons could include:

• Insufficient funds: If you do not have enough money in your account or on your card to cover the transaction, the transfer may be declined.

• Card expiration: If your card has expired, the transfer may be declined.

• Incorrect card information: If you have entered incorrect card information, such as the card number or expiration date, the transfer may be declined.

• Card restrictions: Some cards may have restrictions on the type of transactions they can be used for, or may be blocked for security reasons. If your card is restricted or blocked, the transfer may be declined.

If your card transfer has failed or was declined, you may need to use a different payment method or contact your card issuer for assistance. If you are unsure why your transfer was declined, you can contact our customer support team for further assistance.

If your beneficiary received an amount less than the amount you sent through Remiton, it may be because of fees or exchange rates.

• Fees: When you send money with Remiton, there may be fees associated with the transaction. These fees can vary depending on the amount of money you are sending, the countries involved, and the payment method you choose. If you have agreed to pay the fees for the transaction, the amount your beneficiary receives may be reduced by the amount of the fees.

Important Note: we don’t charge any hidden fees – all the fees (to be charged for any money transfer) are clearly shown before money transfer completion.

• Exchange rates: If you are sending money between two different currencies, the amount your beneficiary receives may be affected by the exchange rate. The exchange rate is the rate at which one currency can be converted into another currency. If the exchange rate has changed since you initiated the transaction, the amount your beneficiary receives may be different than the amount you sent.

If you are unsure why your beneficiary received a different amount than the one you sent, you can contact our customer support team for further assistance. They may be able to provide more information on the status of the transaction and help you understand the factors that contributed to the difference in the amount received.

If your transfer to a bank account with Remiton is still pending, it may be because the transfer is still being processed. Bank transfers can take longer to complete than other payment methods, so it is not uncommon for them to be pending for a period of time before they are completed.

There are several factors that can affect the processing time for bank transfers, including the receiving bank's policies and procedures, the availability of funds in the recipient's account, and any errors or issues that may arise during the transfer process.

If your transfer is still pending after an extended period of time, you may want to contact our customer support team for further assistance. They may be able to provide more information on the status of your transfer and help you resolve any issues that may be causing the delay.

If your recipient did not receive money to their card through Remiton, there could be several possible reasons for the issue. Some possible reasons could include:

• Incorrect card information: If you have entered incorrect card information, such as the card number or expiration date, the transfer may not be completed successfully.

• Card restrictions: Some cards may have restrictions on the type of transactions they can be used for, or may be blocked for security reasons. If your recipient's card is restricted or blocked, the transfer may not be completed.

• Insufficient funds: If the recipient does not have enough money in their account or on their card to cover the transaction, the transfer may be declined.

• Card expiration: If the recipient's card has expired, the transfer may not be completed.

If you are unsure why your recipient did not receive the money to their card, you can contact our customer support team for further assistance. They may be able to provide more information on the status of the transfer and help you resolve any issues that may be causing the problem.

If your recipient is having difficulty using the reference code to claim their funds at a cash payout point through Remiton, there could be several possible reasons for the issue. Some possible reasons could include:

• Incorrect reference code: If the reference code you provided to your recipient is incorrect, they will not be able to use it to claim their funds.

• Expired reference code: If the reference code has expired (for example, some cash payout points demand to pick up cash in 30 days), it will no longer be valid and your recipient will not be able to use it to claim their funds.

• Claimed reference code: If the reference code has already been used to claim the funds, it will no longer be valid and your recipient will not be able to use it again.

• System issues: If there are any technical issues or errors with our systems, it may prevent your recipient from being able to use the reference code to claim their funds.

If your recipient is experiencing issues with the reference code, you can contact our customer support team for further assistance. They may be able to provide more information on the status of the transaction and help you resolve any issues that may be causing the problem.

The limits on the amount of money you can send with Remiton may vary depending on your location and the payment method you are using.

Some payment methods may have lower limits than others, and some countries may have stricter regulations on the amount of money that can be transferred.

You can check the specific limits for your location and payment method on our website or mobile app.

Remiton supports a wide range of currencies, but some currencies may not be available in all countries or may have specific restrictions.

You can check the list of available currencies on our website or mobile app, or contact our customer support team for more information.

The fees for using Remiton depend on the amount of money you are sending, the countries involved, and the payment method you choose. You can see a complete list of our fees on our website or mobile app.

There may be limits on the number of transactions you can make with Remiton depending on your location and the payment method you are using.

Some payment methods may have stricter limits than others, and some countries may have regulations on the frequency of money transfers.

You can check the specific limits for your location and payment method on our website or mobile app.